A new Member of the Team

We are very happy to welcome Ashley Butcher to our team.

Ash has already got 4 years of development experience in the aerospace industry and we are sure that his enthusiasm and previous experience will be of great benefit to us.

Ash

He says “My first week has been great, full of exciting challenges and learning. Hugh and the team have been very accommodating and are happy to answer any questions I have. Looking forward to the future at Truckcom”

Truckcom at Multimodal

Truckcom have had a close advertising relationship with Truck and Track magazine and their editor Barbara Ryan for several years now and this year we again placed an advert on her stand at the Multi-modal show. We again used our Seven Lincs “poster boys” on an eye-catching panel right in the middle of the stand. We were happy to attend on the Wednesday and to meet several of our customers there for a chat and hopefully to attract some new customers too.

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Truckcom – A customer’s view

We are always happy to shout about all the good stuff that Truckcom can do, but sometimes it’s nice to hear about it from a different perspective. Here Steve Jones, MD of Waterside Logistics describes his long standing relationship with Truckcom.

Waterside Logistics Ltd

“I first was introduced to Truckcom in 2005 whilst working for a large haulage operation. At the time the company was using an old style system which was adequate but had no flair or ingenuity. A few systems were investigated but Truckcom stood out because of its many user friendly functions. Another big plus was the PDA system for the vehicles. This meant that jobs could be planned, the drivers could see the job and within a few clicks, could acknowledge and follow it without the many phone calls that it would normally have taken.  In addition to this was the real time defect reporting system, which gave an edge to the business. We could sell ourselves better because we could see every truck, including subcontractors, and we were able to give this visibility to customers who could then see the trucks working on their own jobs. A good USP in today’s market.

At this time there were many updates and changes made, EDI links, accounts functions changed or added and all done in a timely manner and in many cases with no cost.

I moved companies in 2009 and used an alternative system which was frankly poor in comparison so when it came to starting my own business it was an easy choice for me to talk to Truckcom about how we could get the system working for us. We haven’t been disappointed, the system now feels more robust, it still does all the good stuff I remember and for us as a new company with minimal staff it means we can plan a large number of jobs in a smart way with no time lost on unnecessary phone calls.  Truckcom is very user friendly – it’s easy to get started, easy to use and there is little training needed. As a new company the pay as you go system is perfect. There is no huge outlay in system costs and licence fees, it is a pure plug and play exercise.

I would recommend Truckcom to any logistic company as it can cover all bases, but the big wins are tracking for live information, defect reporting for drivers and cost.  It is a well rounded package for any company to use and be comfortable in the knowledge that behind the scenes there is a team of people looking to better the product and support their customers with live help should it be required. I have only really touched the surface of what the system can actually do and in time I intend to dig into it deeper to get even more out of it”

Read more of our case studies here

Truckcom mobile now runs in 17 languages!

Good news for Truckcom users with drivers whose first language isn’t English.

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Choose a language

Drivers can now use the mobile app in any one of 17 different languages. We have developed this facility in response to customer requests both in the UK and abroad.

Drivers can now select their chosen language in the Truckcom app, and the good news is that Truckcom does all the hard work for you and reports back to the office users in English.

We recently calculated that 90% of drivers operating abroad are using the Truckcom app in a language other than English. This in itself isn’t particularly surprising, but what is interesting is how many drivers operating in the UK are logging onto Truckcom mobile in another language. At present a substantial 10% of drivers working for Truckcom customers in the UK are using the app in their native language.

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Vehicle checks in Polish

This is an interesting reflection of the increasingly diverse driver workforce in the UK. The foreign language facility is making communication much easier and is particularly helpful in completing the obligatory walk-around checks and ensuring that language barriers don’t get in the way of staying legal.

It also means that all the standard questions surrounding accidents and insurance claims become a lot less confusing. In both cases the driver can fill in the necessary documents in their own chosen language and the office users receive all the information automatically in English.

If your non English speaking drivers aren’t already using this facility and have their own phone operating on a non UK network they will automatically be offered this option when they first install Truckcom mobile. If they have a UK phone they can press “settings” then “language” within the app. Please contact Truckcom support on 0800 644 4821 for help in setting up this facility….

Ten years old this October!

It’s a big month for us all at Truckcom. The company has been trading for ten years and the future is looking very bright.

We decided to celebrate with a day out in London. This started with a climb over the 02. Yes, this may seem a bit bonkers, but we thought it would be something that we would all enjoy and might be a bit of a team building exercise too. Led by our guide, Carolina, we all donned our “space suits” and special footwear and set off, ably led by Carl, our appointed leader for the day!

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The weather was kind to us and the views across the city were fantastic, especially from the viewing platform at the summit. We would strongly recommend this experience to visitors to the capital.

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Obviously this level of effort required a period of recuperation with a cocktail or two and a good meal. Cheers!

Happy 10th Birthday Truckcom