Truckcom server upgrades

Amazon photo

To ensure that we continue to provide the best possible service to our rapidly growing customer base, we are now in the process of upgrading all our webserver and database infrastructure to use Amazon Web Services (AWS). Yes, that’s the same Amazon you may well be already using to buy stuff online. What you may not know is that Amazon is actually the worlds largest provider of server hosting services. AWS provides hosting for a number of big names, including Spotify, NASA, Samsung and NetFlix; and of course they host all of Amazon’s online retailing operation too.

When we started to look at AWS, some months ago now, we were really impressed. They operate their hosting services out of many locations, including London – so it’s not just a US operation. And one of the best things about their service is how “scalable” it is – far more so than our previous providers. Computer people talk a lot about scalability – the ability to provide more capacity easily when you need it.  For a growing company like Truckcom, this is crucial; if we have an infrastructure which is easy to scale, it means we can easily pump up the server side of the operation as we grow.

The other thing that’s really good about AWS is backups and recovery. With our previous hosting providers, we had developed increasingly elaborate ways to ensure we always had good backups; this generated quite a lot of work for us . But with Amazon, it’s far easier – so we get even better data backups (done more often through the day) with less effort to make it happen.

We have already successfully moved more than 90% of our customers over to the AWS with plans to move the last few in the near future.

Christmas Support


We’d like to offer all our customers our very best wishes over the Christmas holidays.

Our offices will be closed from 16:00 on Friday 22nd December until 08:00 on Tuesday 2nd January 2018.

We will be providing emergency daytime support cover during this period via a mobile on-call number, +44 7989 449085. Please note that support will only be available for a technical emergency which is stopping several users from using Truckcom.

New customer Directlinc goes live with Truckcom


We are delighted to welcome DirectLinc to our growing customer base.

DirectLinc is a new division recently formed within FreshLinc, a well established haulage operation with its head offices in Spalding, Lincolnshire.

In late 2016 Darren Page, DirectLinc’s General Manager, started to investigate alternatives to their existing traffic system, which was imposing limitations on the flexibility of their operation and was also starting to show its age. As part of these investigations, he contacted Truckcom and started a free trial of Truckcom’s Transport Management and Vehicle Tracking system along with the Truckcom driver App.

“The trial was very helpful”, says Darren. “Whenever we asked whether Truckcom could do something, or if we needed a new feature to make our lives easier, the answer was always yes” .

The DirectLinc division covers FreshLinc’s container haulage operations, and in collaboration with other FreshLinc divisions also covers an increasing amount of general haulage. “It was important for us to be sure we could run the Container work alongside our general haulage” says Darren. “Truckcom gave us plenty of time to evaluate their system, so it was easy to check this during the trial”.

More recently, through acquisition by FreshLinc of a bulk operator, DirectLinc’s activities have expanded further to include Agricultural Bulk operations. “When we first spoke with Truckcom about this, we were re-assured, because Truckcom were already dealing with other bulk operators” says Darren.

The bulk operations are now fully up and running with DirectLinc and the transition was straightforward. Darren is pleased with the way that Truckcom brings together all the different aspects of their operation. “Containers, general haulage, and bulk – we do it all with Truckcom now” he says.

For more case studies visit our case studies page


Another new team member

We are delighted to welcome Liam Rothwell to our team.
Liam is a new graduate with a degree in Computer Science and has already been with us for a few weeks. As well as getting to grips with the Truckcom office and mobile systems he is also helping us to have a greater social media presence.
Liam’s thoughts so far “I joined Truckcom as a graduate software developer but within my first few weeks I have also reviewed our social media, created a YouTube video, looked into web advertising and created an induction plan too. I’m glad I’ve been given the opportunity to branch out and explore different things.”